Return & Refund Policy

At Veriwell, we carefully inspect and package every product before dispatch. Due to the consumable and personal-use nature of our health and wellness products, returns and refunds are accepted only under the conditions stated below.

1. Eligible Returns, Replacements and Refunds

You may request a return, replacement, or refund if:

The product was damaged during transit.
An incorrect product was delivered.
The product has a manufacturing or physical defect.
The product was already expired at the time of delivery.
The product is materially different from its description on the Veriwell website.
The order is delivered after the stated delivery schedule, except where the delay results from circumstances beyond Veriwell's reasonable control.

You must notify us within 48 hours of receiving the order by emailing support@veriwell.in. Your request must include the order number, registered contact details, a description of the issue, and clear photographs or a video showing the outer packaging, shipping label, affected product, product name, batch number, and expiry date. We may request additional information or an unboxing video to verify the claim.

2. Non-Returnable Products

A return will not ordinarily be accepted if:

The product has been opened, used, or partially consumed, unless it was found to be defective, expired, or materially different from what was ordered.
The original seal, packaging, label, batch number, or barcode has been removed, damaged, or tampered with.
The request is submitted more than 48 hours after delivery.
The product was damaged due to improper handling or storage after delivery.
The customer no longer wants the product, ordered it by mistake, or does not like its taste, fragrance, texture, or other personal attributes.
The request relates only to individual product results or effectiveness, as results may vary from person to person.
The product was purchased from a third-party marketplace or retailer — the request must be raised directly with that seller or platform.

3. Return Inspection and Shipping Cost

After a return request is preliminarily approved, we will provide return instructions. We will bear the return shipping cost for an approved claim involving a damaged, defective, expired, materially different, or incorrect product.

All returned products will be inspected after receipt. Preliminary approval does not automatically guarantee a refund or replacement. If the claim is valid, we will issue a replacement or refund. If the product is found to be ineligible, the request may be declined and the product may be sent back to you.

4. Refund Timeline

For prepaid orders, an approved refund will be processed to the original payment method within 7 working days after approval or receipt and inspection of the returned product, as applicable.
For Cash on Delivery orders, an approved refund will be transferred to your bank account within 14 working days after the required bank details have been received and verified.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider. Original shipping charges, if any, are non-refundable unless the complete order was damaged, defective, incorrect, or otherwise eligible for a full refund.

5. Order Cancellation

An order may be cancelled only before it has been shipped. To request cancellation, contact us at support@veriwell.in with your order number and registered contact details.

Once the cancellation request is acknowledged, the refund for a prepaid order will be initiated within 7 working days. Orders that have already been shipped cannot ordinarily be cancelled — this does not affect your right to seek a return or refund for an eligible issue stated above.

We may cancel an order due to product unavailability, payment verification failure, incorrect pricing, incomplete delivery details, suspected fraudulent activity, or circumstances beyond our reasonable control. Any amount already paid for such a cancelled order will be refunded in full.

6. Contact for Assistance

📧 Email: support@veriwell.in
📞 Customer Care: +91-7023112243
🕐 Working Hours: 9:30 am to 6:00 pm