Shipping Policy
1. Order Confirmation
After your order is placed, we will send an order confirmation to your registered email address, mobile number, or WhatsApp number. This confirmation acknowledges receipt of the order. The order will be considered accepted once payment or Cash on Delivery confirmation, product availability, and delivery details have been verified.
For Cash on Delivery orders, you may be required to confirm the order through email, WhatsApp, SMS, or a phone call. We may cancel an unconfirmed Cash on Delivery order.
2. Order Processing and Dispatch
Most orders are processed and dispatched within 2 business days, excluding Sundays and public holidays.
Every product is inspected and securely packaged before being handed over to the delivery partner. If an order contains multiple products, they may be dispatched separately and may arrive at different times. No additional shipping charge will apply solely because an order is divided into multiple shipments. Shipment confirmation and tracking details will be shared after dispatch.
3. Estimated Delivery Time
Orders are generally delivered within 5–8 business days from order confirmation. Delivery may take longer for remote locations or during public holidays, sales, adverse weather, transport disruptions, government restrictions, or other circumstances beyond our reasonable control.
The displayed delivery date is an estimate and may vary according to the delivery location and courier availability. If an order is not delivered within the communicated timeframe, please contact us at support@veriwell.in.
4. Shipping Charges
- Shipping is free on orders with a final billing value of ₹1,000 or above.
- A shipping charge of ₹50 applies to orders with a final billing value below ₹1,000.
The applicable shipping charge will be displayed at checkout before payment.
5. Delivery Coverage
We currently deliver only within India. International shipping is not available at this time. Delivery availability may vary according to the serviceability of your PIN code.
6. Delivery Attempts
You must provide a complete and accurate delivery address, PIN code, mobile number, and any necessary delivery instructions while placing an order.
The delivery partner may contact you if assistance is required to locate the address or complete delivery. If delivery cannot be completed because you are unavailable, refuse the package, provide an incorrect address, or cannot be contacted after reasonable attempts, the order may be returned to us. Additional shipping charges may apply if you request redispatch due to incorrect or incomplete information or failed delivery attempts attributable to you.
7. Damaged or Tampered Packages
Please inspect the outer packaging before accepting delivery. If the package appears open, damaged, or tampered with, you may refuse delivery or clearly record its condition while accepting it.
If damage, missing products, or an incorrect product is discovered after opening the package, contact us within 48 hours of delivery at support@veriwell.in and provide clear photographs or an unboxing video.
8. Address Changes
A delivery address can only be changed before the order is shipped and is subject to operational feasibility. Once dispatched, we may not be able to change the address or redirect the shipment.
9. Delayed or Lost Shipments
If a shipment is materially delayed or confirmed lost by the delivery partner, we will investigate and, where applicable, arrange a replacement or issue a refund. We will not be responsible for delays caused by events beyond our reasonable control; however, we will make reasonable efforts to communicate available updates and assist you.
10. Contact for Assistance
📧 Email: support@veriwell.in
📞 Customer Care: +91-7023112243
🕐 Working Hours: 9:30 am to 6:00 pm